Shipping & Returns

SHIPPING INFORMATION

FEES & TIMING
SHIPPING FEES AND TIMES WILL VARY BASED SHIPPING LOCATION. PLEASE NOTE THAT POSSIBLE IMPORT DUTIES MAY APPLY WHEN PLACING ORDERS OUTSIDE OF THE US. MODA ZETA IS NOT RESPONSIBLE FOR PAYMENT OF THESE DUTIES.

 

RETURNS & EXCHANGES

UNITED STATES


IF YOU’RE NOT COMPLETELY SATISFIED WITH YOUR ZETA PURCHASE, YOU CAN FILE FOR A RETURN WITHIN SEVEN (7) DAYS OF THE ORDER DATE FOR A FULL REFUND (EXCLUDING SHIPPING COSTS).

 UPON REQUESTING A RETURN, A SHORT FORM WILL BE SENT TO YOU FOR YOU TO FILL OUT. ONCE THE FOR HAS BEEN FILLED OUT, WE WILL SEND YOU A RETURN LABEL. THE PRODUCT(S) SHOULD BE PACKED IN ALL PACKAGING, INCLUDING ALL BAGS, AND TISSUE PAPER. THE RETURN SHOULD BE SENT OUT TO THE MODA ZETA WAREHOUSE WITH IN TWO(2) DAYS OF RECEIVING THE LABEL. FAILURE TO SHIP A RETURN PUNCTUALLY MAY RESULT IN A STORE CREDIT RATHER THAN A REFUND.

ONCE THE PRODUCT(S) HAVE BEEN RECEIVED AND VALIDATED, THE TRANSACTION WILL BE REFUNDED. FUNDS MAY TAKE UP TO 5 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR BANK.

REQUIREMENTS:


  • MERCHANDISE MUST NOT BE WORN, ALTERED, OR WASHED.
  • MERCHANDISE MUST HAVE ALL TAGS ATTACHED AND BE RETURNED IN COMPLETE ORIGINAL PACKAGING TO BE ELIGIBLE FOR A REFUND.
  • MERCHANDISE RETURNED WITHOUT THE ORIGINAL SECURITY TAG, OR A DAMAGED SECURITY TAG, MAY NOT QUALIFY FOR A REFUND OR CREDIT.
  • ITEMS NOT RETURNED ON TIME WILL ONLY QUALIFY FOR A STORE CREDIT. 

  • FINAL SALE ITEMS MAY NOT BE RETURNED.

PLEASE CONTACT THE CUSTOMER SERVICE TEAM VIA EMAIL (INFO@MODAZETA.COM) AND WE WILL BE HAPPY TO PROVIDE A RETURN LABEL.

 

INTERNATIONAL

IF YOU’RE NOT COMPLETELY SATISFIED WITH YOUR ZETA PURCHASE, PLEASE RETURN IT TO US WITHIN 15 DAYS OF THE ORDER DATE FOR A FULL REFUND. ( THE WAREHOUSE MUST RECEIVE IT WITH IN THE 15 DAY TIMEFRAME, SO PLEASE CALCULATE SHIPPING TIMES.) YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS. ONCE THE PRODUCT HAS BEEN RECEIVED AND VALIDATED, THE TRANSACTION WILL BE REFUNDED. FUNDS MAY TAKE UP TO 5 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR BANK.


REQUIREMENTS:


  • MERCHANDISE MUST NOT BE WORN, ALTERED, OR WASHED.
  • MERCHANDISE MUST HAVE ALL TAGS ATTACHED AND BE RETURNED IN COMPLETE ORIGINAL PACKAGING TO BE ELIGIBLE FOR A REFUND.
  • MERCHANDISE RETURNED WITHOUT THE ORIGINAL SECURITY TAG, OR A DAMAGED SECURITY TAG, MAY NOT QUALIFY FOR A REFUND OR CREDIT.
  • ITEMS NOT RETURNED ON TIME WILL ONLY QUALIFY FOR A STORE CREDIT. 

  • FINAL SALE ITEMS MAY NOT BE RETURNED.

PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING INFO@MODAZETA.COM IF YOU HAVE ANY FURTHER QUESTIONS.